Our approach and methodology
Investing in clarity can transform organizations at a fundamental level
Find Common Ground
Lasting change happens when people find a way forward together.
This is where it all begins, with individual leaders having the courage to face uncertainty about purpose, direction, and the tensions getting in the way of moving the team forward together.
When Things Stop Flowing
Our long-term client partners start by realizing they are putting out work without strategic internal alignment. When the alignment comes, it feels like flow and ease. Here are some things we see.
Your audiences are getting lost in the organization’s story
As organizations grow and evolve, communication can begin to reflect internal structures, priorities, and language more than the needs of the people you serve. Re-centering your audiences creates greater clarity about what matters and how to communicate it.
Communications doesn’t have enough influence on organizational strategy
When communications is brought in after important decisions have already been made, even meaningful work can struggle to connect with the people it’s intended to reach. Giving communications a stronger voice helps organizations align strategy, audience needs, and impact.
There isn’t enough safe space for the conversations that need to happen
Unspoken tensions and competing perspectives can quietly make it harder for teams to move forward. Creating the conditions for honest conversation helps organizations build trust, find shared understanding, and make better decisions together.
Moments of change pass without creating space for reflection
New leadership, strategic shifts, and changes in funding can create valuable opportunities to reconsider what your organization needs next. Taking the time to reflect can turn moments of transition into greater clarity, alignment, and momentum.
Begin your transformation
Learn more about the approach we call Design Therapy and how we work with clients.
Ways to Engage
We work closely with clients to uncover what makes their organization special and where to go next.
Consulting with leaders
We help leaders and teams facing complexity and change to surface what’s getting in the way, build genuine understanding, and move their organizations forward.
Holding clarifying conversation
We bring the right voices into the room, build trust and momentum, and foster honest and meaningful interactions so everyone can move forward together.
Speaking and connecting
Through keynotes, talks, and interactive sessions, our CEO Talie combines warmth, vulnerability, rigor, and real-world experience to give people ideas they can put into action.
Working on brand, website, and communications projects
Transformation also happens in strategy, design, and technology engagements, which bring about greater alignment and clarity of purpose, shared understanding, and navigation of complexity.
Resources & Insights
Living Our Values: Courage
Living Our Values: Humanity
From Misalignment to Momentum: Move Forward Together for Greater Impact
© Smith & Connors LLC