Privacy Policy

Smith & Connors, LLC (“Smith & Connors,” “we,” “us,” or “our”) is a Portland, Oregon-based agency providing marketing, brand strategy, design, website development, SEO, and other technical services to organizations. This Privacy Policy explains what personal information we collect through our website at smithandconnors.com (the “Site”) and through our direct interactions with prospective and current clients, vendors, and job applicants, why we collect it, how we use and share it, and the choices and rights available to you.

This Policy governs Smith & Connors’s own collection of information as a business — for example, when someone fills out our contact form, signs up for our newsletter, or applies for a job. It does not govern the websites, applications, or platforms we design, build, or maintain on behalf of our clients. Those properties (for example, a client’s public website or a portal we developed for them) are operated by the client, who is responsible for their own privacy notices and legal compliance, even where Smith & Connors serves as a technical developer or processor on their behalf under a separate services agreement.

Information You Provide to Us

We collect information you voluntarily provide when you:

• Submit our contact or project inquiry form (name, email address, organization, and message);
• Subscribe to our newsletter or mailing list (name, email address, organization);
• Apply for a job or contractor role with us (resume, cover letter, and related application materials);
• Correspond with us by email, phone, or other direct message.

Information Collected Automatically

When you visit our Site, we and our service providers automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Browser type, device type, and operating system;
• Pages viewed, time spent on pages, referring/exit pages, and click activity;
• Cookie identifiers and similar tracking technologies, as described in Section 4.

This information is generally aggregated or pseudonymous and is used to understand Site usage and improve our content; we do not use it to build individual profiles for advertising purposes.

We use the information described above to:

• Respond to inquiries and provide requested information about our services;
• Send newsletters or other communications you’ve opted into, and let you unsubscribe at any time;
• Evaluate job or contractor applications;
• Operate, maintain, secure, and improve the Site;
• Understand aggregate Site usage and traffic patterns;
• Comply with legal obligations and enforce our agreements.

We do not sell personal information, and we do not share it with third parties for their own independent marketing purposes.

We use cookies and similar technologies (such as tags in Google Tag Manager) to operate the Site and to understand how visitors use it. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

We use the following categories of service providers to operate our business and Site. Each processes personal information only on our behalf and subject to its own privacy terms:

Google Analytics / Google Tag Manager (Google LLC)

• Purpose: Website traffic and usage analytics
• Data Involved: IP address, device/browser data, usage activity

HubSpot, Inc.

• Purpose: CRM and email newsletter management
• Data Involved: Name, email address, organization

Cloudflare, Inc.

• Purpose: DNS, content delivery, and security (WAF)
• Data Involved: IP address, technical request data

Upsun

• Purpose: Website hosting infrastructure
• Data Involved: Server logs, technical request data

Google Workspace

• Purpose: Business email and scheduling
• Data Involved: Correspondence content and metadata

Where required by applicable law, we process personal information on the following bases: performance of a contract or steps requested prior to entering one (e.g., responding to a project inquiry); our legitimate interests in operating and securing our business and Site, provided those interests are not overridden by your rights; your consent (e.g., newsletter sign-up or non-essential cookies), which you may withdraw at any time; and compliance with legal obligations.

Depending on where you live, you may have rights under applicable privacy law, including the Oregon Consumer Privacy Act, the California Consumer Privacy Act, and similar laws in other states. Subject to certain exceptions, these rights may include the right to:

Know what personal information we have collected about you;
Access and obtain a copy of your personal information;
Correct inaccurate personal information;
Delete your personal information.

To exercise any of these rights, contact us at [email protected]. We will verify your request using the information available to us and respond within the time period required by applicable law. You will not be discriminated against for exercising these rights.

Smith & Connors is based in the United States and primarily serves U.S.-based organizations. If you are located outside the United States and choose to interact with our Site or provide us information, you understand that your information will be transferred to and processed in the United States, which may have different data protection laws than your home jurisdiction.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to maintain business records, respond to inquiries, comply with legal, tax, and accounting obligations, and resolve disputes. Newsletter contact information is retained until you unsubscribe or request deletion.

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (TLS/SSL), access controls, and firewall/WAF protections through Cloudflare. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify affected individuals as required by applicable law.

The Site is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction). If you believe a child has provided us with personal information, please contact us at [email protected] and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised “Last Updated” date, and, where changes are material, provide additional notice as appropriate.

Questions or requests regarding this Privacy Policy or your personal information can be directed to:

Smith & Connors, LLC
1513 SE 42nd Ave, Portland, OR 97215
Email: [email protected]
Phone: (503) 423-7340

Last Updated: August 26, 2026